1111et Privacy Policy

1. Who We Are

1111et is a premier online casino and sports betting platform serving users in Bangladesh. The platform operates at https://1111et.net and offers a comprehensive range of products including cricket and sports betting, live dealer casino games, slots, and table games — all denominated in Bangladeshi Taka (BDT) and accessible via local payment methods including bKash, Nagad, and Rocket.

For the purposes of this Privacy Policy, 1111et acts as the data controller in respect of the personal data you provide when registering and using the platform. As data controller, we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations consistent with this Policy.

If you have any questions about this Policy or our data practices, you may contact our support team at [email protected]. All privacy-related enquiries will be handled by our designated support team and acknowledged within 72 hours of receipt.

2. Data We Collect

The categories of personal data that 1111et may collect about you are set out in the table below. Not all categories apply in every situation — the data collected depends on how you interact with the platform and the features you use.

We do not intentionally collect special categories of sensitive personal data (such as health information, racial or ethnic origin, political opinions, or religious beliefs) and request that you do not submit such information through any platform communication channel. If such data is inadvertently submitted, it will be deleted promptly upon identification.

3. How We Collect Data

3.1 Directly From You

The majority of personal data we hold is provided directly by you during the registration process, when completing KYC verification, when making deposits or withdrawals, and when contacting our support team. You may also provide data when responding to surveys, promotions, or when updating your account profile.

3.2 Automatically

When you access the 1111et platform, certain technical and usage data is collected automatically through the operation of our platform infrastructure. This includes your IP address, the type of device and browser you are using, and records of your activity on the platform such as games accessed and bets placed. This data is necessary for the secure and reliable operation of the service.

3.3 From Third Parties

In limited circumstances, we may receive personal data about you from third parties. This includes identity verification results from KYC service providers, fraud screening results from financial risk partners, and technical security data from our hosting and infrastructure providers. We only request data from third parties where it is necessary for a legitimate operational purpose and where the third party is authorised to share that data with us.

4. Why We Use Your Data

1111et processes your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and provide access to all platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods, and to maintain accurate financial records of all transactions.
• Legal and regulatory compliance: To meet our obligations under applicable law, including anti-money laundering (AML) requirements, know-your-customer (KYC) regulations, and financial record-keeping rules.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other forms of platform abuse.
• Responsible gaming: To monitor gambling patterns, identify potential signs of problem gambling, apply self-imposed limits, and administer self-exclusion requests in accordance with our responsible gaming commitments.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services based on interaction records.
• Platform improvement: To analyse usage patterns in aggregate and improve the functionality, performance, and content of the 1111et platform.
• Marketing communications: Where you have given explicit consent, to send you information about promotions, bonuses, and new features available on 1111et. You may withdraw marketing consent at any time through your account settings or by contacting support.

5. Legal Basis for Processing

Every instance of personal data processing by 1111et is underpinned by one of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 1111et — including account registration, transaction processing, and the delivery of gaming services.
• Legal obligation: Processing required to comply with applicable legal requirements, including AML/KYC obligations, financial record-keeping rules, and cooperation with lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing that is necessary for 1111et's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

6. Data Sharing

6.1 Service Providers

1111et engages carefully selected third-party service providers who process personal data on our behalf as data processors. These providers are bound by data processing agreements that restrict their use of your data to the specific services they deliver for 1111et. Categories of service provider include: payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners); identity verification and KYC providers; fraud detection and risk management vendors; cloud hosting and infrastructure providers; and customer support platform operators.

6.2 Game Studio Providers

Game content on the 1111et platform is supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited technical session data (such as a session token and stake amounts) may be transmitted to the relevant studio's servers for the purpose of game operation. These studios do not receive your full personal profile and are contractually restricted from using session data for any purpose other than game delivery.

6.3 Legal Disclosures

1111et may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where required to do so by applicable law, court order, or in the legitimate exercise of legal rights. We will notify you of any such disclosure where we are legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 1111et's assets, personal data held by the platform may be transferred to the acquiring entity. In such circumstances, registered users will be notified in advance and given the opportunity to close their accounts if they do not wish their data to be transferred.

7. Cookies & Tracking Technologies

1111et uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file placed on your device when you visit the platform. We use the following categories of cookie:

• Strictly necessary cookies: Essential for the platform to function correctly — including session management, authentication, and security features. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and display options, providing a more personalised experience across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform, enabling us to identify and address performance issues and improve user experience.
• Marketing cookies: Used — only with your consent — to deliver relevant promotional messages and to measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookie may affect the functionality of the platform. Continued use of the 1111et platform following the display of our cookie notice constitutes acceptance of our use of strictly necessary cookies.

8. Data Retention

1111et retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with 1111et plus a minimum of five years following account closure, to comply with financial record-keeping and AML obligations.
• KYC and verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years following each transaction in accordance with applicable financial regulations.
• Customer support communications: Retained for two years following the resolution of the relevant support case.
• Marketing consent records: Retained for three years following withdrawal of consent or last meaningful engagement, to demonstrate compliance with consent requirements.
• Technical/usage logs: Typically retained for 90 days on a rolling basis, unless longer retention is required for a security investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual.

9. Your Rights

Subject to applicable law, you have the following rights in respect of the personal data that 1111et holds about you:

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is pending.
• Right to object: You may object to processing based on legitimate interests, including direct marketing communications, at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within 72 hours and aim to respond in full within 30 days. In complex cases, we may require up to an additional 60 days, in which case we will notify you of the extension and the reason for the delay.

10. Data Security

1111et implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive stored data including financial information and identity documents
• Role-based access controls that restrict employee access to personal data on a need-to-know basis
• Regular internal security reviews and vulnerability assessments
• Secure password hashing using industry-standard cryptographic algorithms
• Automated fraud detection systems that flag anomalous account activity
• Incident response procedures for timely detection and remediation of data security events

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

11. Children's Privacy

The 1111et platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from an under-age user, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 1111et platform, please notify us immediately at [email protected].

12. Policy Updates

1111et reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered users via the email address on their account at least 7 days before the changes take effect.

Minor updates (such as typographical corrections or clarifications that do not change the substance of the Policy) may be published without advance notice. The effective date at the top of this page indicates when the current version of the Policy came into force. We encourage you to review this page periodically to stay informed of how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1111et handles your personal data, please reach out through the following channels:

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" for fastest routing
• Live Chat: Available 24/7 on the platform following the 1111et login
• Peak Support Hours: 6 PM – 2 AM Bangladesh Standard Time (BST, UTC+6)

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your concern to the appropriate data protection authority in your jurisdiction.